Lost Something in Japan?
We'll Get It Back to You.
No registration needed · English support · International shipping
Proxy Pickup
We receive your item from the facility on your behalf
Typically replies within 1 business day
Reply times may vary depending on inquiry volume and content
No Registration
Start an inquiry with just your email
International Shipping
International shipping from Japan via Japan Post EMS; DHL on request
How It Works
From lost to delivered — four straightforward steps, handled by real people.
Submit Your Inquiry
Tell us what you lost, where, and when. Our form is simple.
We Contact the Facility
Our team contacts the facility on your behalf and arranges either pickup of the item or shipment to our office.
Item Confirmation & Packing
Once retrieved, we will send confirmation photos and prepare your item for international shipping.
Delivery to Your Address
We share the tracking number after dispatch so you can follow the shipment on the carrier website. Arrival dates are not guaranteed.
Built for Foreign Travelers
Japan's lost and found system is remarkably efficient, but recovering a lost item from overseas can be challenging. We bridge that gap.
Direct Facility Coordination
Our team works directly with facilities across Japan to locate, retrieve, and return lost items to their owners.
Secure Handling
Your item is handled with professional care throughout the retrieval, packing, and shipping process.
Carrier Tracking Provided
We share the carrier tracking number after dispatch, so you can follow your shipment on the carrier website.
Transparent Pricing
We provide clear pricing information before proceeding whenever possible. Any additional fees, if required, will be communicated to you in advance.
What We Can Help With
We are an independent private service, not an official airport, railway, or police desk. We work alongside the facility that holds your item.
Proxy pickup
We contact the facility holding your item in Japanese and receive it on your behalf, subject to the facility’s own rules for ownership verification.
Airports, hotels, railways, police
Document support
We help you prepare the information and documents a facility may ask for. Required documents, such as a letter of authorization or ID, differ by facility.
Ownership verification support
Packing and international shipping
We send confirmation photos, pack the item, and ship it from Japan. The shipping method and cost are confirmed once your item arrives at our office.
Japan Post EMS; DHL on request
Frequently Asked Questions
Everything you need to know before submitting an inquiry.
We aim to respond within 1 business day, but reply times may vary depending on inquiry volume and content. The total recovery time depends on the facility and the item.
If the facility cannot locate your item, we will notify you promptly at no charge. Our service fee is only charged when your item is successfully recovered and shipped. There is no service fee for unsuccessful searches.
Shipping options vary depending on the destination country and the type of item being shipped. We will confirm the available shipping methods and costs once your item arrives at our office.
No. You can be outside Japan. We collect your item from the Japanese facility directly and ship it straight to your home address. No Japanese address or forwarding service needed.
We assist with many types of lost items, including phones, wallets, cameras, laptops, bags, luggage, and other personal belongings. Please contact us if you have questions about a specific item.
Yes. Your personal information is used only for the purpose of recovering and returning your lost item. We take appropriate measures to protect your information and limit its use to retrieval-related activities, including ownership verification and coordination with the facility holding the item. Please see our Privacy Policy for further information.
Ready to Recover
Your Belongings?
Contact us and tell us about your lost item. No account needed, no upfront payment. We only charge if we successfully recover and ship your item.