Lost Something in Japan?
We'll Get It Back to You.
No registration needed · English support · Ships worldwide
4.9 / 5 Rating
From 300+ verified travelers
24h Response
First update within one business day
No Registration
Start an inquiry with just your email
Ships Worldwide
DHL, Japan Post, and more — to 180+ countries
How It Works
From lost to delivered — four straightforward steps, handled by real people.
Submit Your Inquiry
Tell us what you lost, where, and when. Our form is simple.
We Contact the Facility
Our team contacts the facility on your behalf and arranges either pickup of the item or shipment to our office.
Item Confirmation & Packing
Once retrieved, we will send confirmation photos and prepare your item for international shipping.
Delivered Worldwide
Your item will be shipped with tracking, so you can follow its progress until it arrives safely at your door.
Built for Foreign Travelers
Japan's lost and found system is remarkably efficient, but recovering a lost item from overseas can be challenging. We bridge that gap.
Direct Facility Coordination
Our team works directly with facilities across Japan to locate, retrieve, and return lost items to their owners.
Secure Handling
Your item is handled with professional care throughout the retrieval, packing, and shipping process.
Track Your Case Progress
Access your dashboard anytime to monitor your case progress and stay informed throughout the recovery process.
Transparent Pricing
We provide clear pricing information before proceeding whenever possible. Any additional fees, if required, will be communicated to you in advance.
Travelers Trust Lost and Found Japan
Real stories from people who got their belongings back from Japan.
“I left my passport wallet on the Shinkansen. Completely panicked. The team contacted JR East in Japanese and within 36 hours confirmed it was found. They shipped it to my hotel in Singapore. Absolutely lifesaving service.”
“My camera bag was left at a ryokan in Kyoto. I'd already flown back to the US. Lost and Found Japan handled everything — spoke to the inn, arranged pickup, and had it at my door in 5 days via DHL. Worth every penny.”
“Lost my MacBook on the Tokyo Metro. I was sure it was gone forever. These guys called the lost property office for me, confirmed it was there, and shipped it to Melbourne. I could not believe it. Incredible.”
Frequently Asked Questions
Everything you need to know before submitting an inquiry.
In most cases we provide an initial update within 1 business day. The total recovery time depends on the facility and the item, but most successful recoveries are confirmed within 2–5 business days.
If the facility cannot locate your item, we will notify you promptly at no charge. Our service fee is only charged when your item is successfully recovered and shipped. There is no service fee for unsuccessful searches.
Shipping options vary depending on the destination country and the type of item being shipped. We will confirm the available shipping methods and costs once your item arrives at our office.
No. You can be anywhere in the world. We collect your item from the Japanese facility directly and ship it straight to your home address. No Japanese address or forwarding service needed.
We assist with many types of lost items, including phones, wallets, cameras, laptops, bags, luggage, and other personal belongings. Please contact us if you have questions about a specific item.
Yes. Your personal information is used only for the purpose of recovering and returning your lost item. We take appropriate measures to protect your information and limit its use to retrieval-related activities, including ownership verification and coordination with the facility holding the item. Please see our Privacy Policy for further information.
Ready to Recover
Your Belongings?
Submit an inquiry in under 3 minutes. No account needed, no upfront payment. We only charge if we successfully recover and ship your item.