Privacy Policy

We do not collect or store payment card information directly. Payments may be made through third-party payment services, such as PayPal, or through bank transfer services, including Wise and international bank transfers. Payment information is processed in accordance with the policies and procedures of the applicable payment provider or financial institution.

We use your personal information for the following purposes: • To process and manage your lost item inquiry • To contact the relevant Japanese facility on your behalf • To verify ownership of the lost item, as required by the facility or applicable regulations • To communicate inquiry status updates, case outcomes, and shipping information via email • To arrange and coordinate international shipping of recovered items • To issue invoices and coordinate payment for services rendered • To comply with applicable legal and regulatory obligations • To prevent fraud, abuse, and unauthorized use of the Service We do not use your personal information for advertising, profiling, or any purpose unrelated to providing the Service.

We share personal information only when reasonably necessary to provide the Service: Japanese Facilities We share relevant information (such as item description, date and location of loss, and a contact email address) with the airport, hotel, train station, police station, or other facility relevant to your inquiry, solely for the purpose of locating, verifying, and facilitating the retrieval of your lost item. Shipping Carriers Your name, delivery address, and phone number are shared with the selected carrier (such as DHL, FedEx, or Japan Post EMS) for the purpose of shipping your recovered item. Payment Processors Payments may be made through PayPal or via bank transfer (including services such as Wise). We do not store or process payment card details directly. Payment information is handled by the respective payment provider or financial institution. Legal Requirements We may disclose personal information if required to do so by applicable law, court order, regulatory authority, or governmental request. We do not sell, rent, or trade your personal information to any third party.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy: • Inquiry and case data: retained for up to 2 years after case closure • Shipping address data: retained for up to 1 year after shipment delivery • Payment and financial records: retained as required by applicable financial regulations (typically up to 7 years) You may request deletion of your personal information at any time by contacting us at support@lostandfoundjp.com. Deletion requests are subject to any applicable legal retention obligations.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or destruction. These measures include: • TLS/SSL encryption for data transmitted to and from our Service • Hashed access tokens for case lookup and tracking • Access controls that limit staff access to personal information on a need-to-know basis No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your personal information.

Subject to applicable law, you may have certain rights regarding your personal information, which may include: • Access: The right to request a copy of the personal information we hold about you • Correction: The right to request that we correct inaccurate or incomplete information • Deletion: The right to request that we delete your personal information, subject to legal obligations • Portability: The right to request a machine-readable copy of your personal information • Objection: The right to object to certain processing of your personal information To exercise any of these rights, please contact us at support@lostandfoundjp.com. We will respond within a reasonable timeframe and in accordance with applicable law.

We use cookies and similar technologies to operate and improve the Service. This may include: • Session cookies: Used to maintain your authenticated session when tracking a case • Security cookies: Used to help prevent cross-site request forgery (CSRF) • Analytics tools: We may use privacy-conscious analytics services to understand how users interact with the Service, in order to improve functionality and user experience We do not use advertising cookies or third-party tracking technologies for marketing purposes. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the Service.

Lost and Found Japan operates in Japan, and your personal information may be transferred to and processed in Japan. Japan has been recognized by the European Commission as providing an adequate level of data protection. If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, any transfer of your personal information to Japan is governed by applicable adequacy decisions. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your personal information.

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately at support@lostandfoundjp.com and we will take appropriate steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of the Service. When we make material changes, we will post the updated policy on this page with a revised effective date. Your continued use of the Service after the effective date of any changes constitutes your acknowledgment of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy, or if you wish to exercise your rights with respect to your personal information, please contact us: Email: support@lostandfoundjp.com Lost and Found Japan — Tokyo, Japan We will endeavor to respond to all inquiries within a reasonable timeframe.